Returns, DOA & authenticity guarantee

Dead on arrival (DOA): if a device does not work when first opened, WhatsApp us within 24 hours of delivery with a video. We replace it free, same or next day inside Dhaka.

Authenticity: if the manufacturer's scratch code fails verification, return the product within 7 days for a 100% refund including delivery.

For hygiene and legal reasons we cannot accept returns of opened or used disposables, pods or e-liquids that are working as intended.

Wrong item delivered: we collect and replace at our cost within 24 hours.

Refunds go back to the original bKash/Nagad number or as store credit within 3 working days.

Last updated October 2026. CloudZila BD, Shop 6, 23/C Zigatola Main Road, Dream World Tower, Dhaka.